Mazik Support Offerings
Mazik Global offers a range of proactive support services to provide our customers with a flexible, responsive and collaborative post-sales experience. Start with a base package and add services to meet your organization’s unique needs.
| Basic | Advanced | Premier | Add-ons | |
|---|---|---|---|---|
| $5,000/mo. | $12,000/mo. | $25,000/mo. | Rates below | |
| Delivery Method | ||||
| Remote Resource | X | X | X | |
| On-Demand Offsite Resource | $85/hr. | |||
| On-Demand Onsite Resource | $165/hr. | |||
| Applications | ||||
| Dynamics 365 | 25hr./mo. | 50hr./mo. | 120 hr./mo. | |
| Microsoft Dynamics AX 2009 & 2012 | X | X | $2,000/mo. | |
| Microsoft Dynamics CRM | X | X | $1,500/mo. | |
| Azure | X | X | $1,500/mo. | |
| Onboarding | ||||
| Transition | X | X | X | |
| Support Training | X | X | X | |
| Solution Assessment | X | $165/hr. | ||
| Reactive Support | ||||
| Reactive Support Recommendations | X | X | X | |
| Root Cause Analysis | X | X | X | |
| Big Fix | X | X | $165/hr. | |
| Enhancements | X | X | $165/hr. | |
| Proactive Support | ||||
| Proactive Support Recommendations | X | X | X | |
| Preventative Actions | X | X | $165/hr. | |
| Health Checks | X | X | X | |
| Performance Assessments | X | $165/hr. | ||
| Build Management | ||||
| Build Release Management | X | $2,500/mo. | ||
| Source Control Management | X | X | X | |
| Support Team | ||||
| Designated Support Engineer | X | $1,500/mo. | ||
| Designated Technical Architect | X | $1,300/mo. | ||
| Designated Functional Architect | X | $1,000/mo. | ||
| Support Portal | X | X | X | |
| Support Coverage and Response Times | ||||
| 24x7 Support Coverage | X | X | N/A | |
| 1-Hour Response Time – Critical Issues | X | N/A | ||
| 4-Hour Response Time – Minor Business Impact | X | X | N/A | |
| 8-Hour Response Time – Non-Critical Issues | X | X | X | |
| Program Management | ||||
| Customer Account Manager | X | X | X | |
| Weekly Reports | x | X | X | |
| Additional Hours | ||||
| Purchase Discount | 5% | 20% | 35% | |
| Rollover Hours | ||||
| Monthly | X | X | N/A | |
| Yearly | X | N/A | ||
| Support Training(Best Practices, Top Support Issues, Microsoft Customer Source, Support Tools) | ||||
| Online | 2 hours | 8 hours | N/A | |
| Onsite | 2 days | N/A | ||
| FREE 4-Hour Consulting Service | ||||
| Business Analysis (Technology / Security) Review | 1 | 2 | 4 | |
| Digital Transformation Road Map | 1 | 2 | 4 | |
| Expert Advice on Solution Recommendation | 1 | 2 | 4 | |
| Disaster Recovery | ||||
| Planning / Execution | $195/hr. |
